ICT Manager

ICT Manager (Management Information Systems)

Overview

We are seeking an experienced ICT Manager to lead and coordinate all information systems and IT infrastructure activities within a fast-paced, high-volume manufacturing environment. This role will oversee a small IT team and ensure the reliability, security, and continuous improvement of all systems supporting business operations.

The successful candidate will combine strong technical expertise with People management/Stakeholder capability and prior experience in an industrial or manufacturing setting, with a key focus on supporting production and automation systems.

Key Responsibilities:

• Plan, prioritize, and manage IT support and maintenance activities to ensure optimal system performance and uptime
• Lead and develop a small IT team, providing guidance, mentoring, and performance management
• Oversee daily IT operations, including help desk support, IMAC/VMAC activities, and incident response
• Manage and maintain IT infrastructure, including LAN/WAN networks, servers, telephony systems, desktops, printers, and scanning devices
• Provide IT and technology support to production and automation lines, including troubleshooting (“firefighting”), system upgrades, and fault analysis to minimise downtime
• Collaborate with cross-functional stakeholders to understand business needs and implement effective IT solutions
• Evaluate, recommend, and implement hardware and software solutions to enhance system capabilities
• Ensure data integrity, cybersecurity, and compliance with relevant legal and regulatory requirements
• Develop and enforce IT policies, procedures, and best practices
• Lead business continuity and disaster recovery planning, including system backups and recovery processes
• Manage system scheduling, data storage, and retrieval functions
• Provide technical leadership on medium to large-scale IT projects
• Support workforce planning, including recruitment and retention of IT staff

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)
• Minimum of 6 years’ experience in IT, with proven Senior / Management responsibility
• Previous experience in a manufacturing or industrial environment is essential
• Experience supporting production systems, automation lines or shop-floor IT environments
• Strong knowledge of IT infrastructure, including networks, servers, and end-user support
• Demonstrated ability to troubleshoot complex system issues in time-critical production environments
• Proven experience in system upgrades, fault diagnosis, and continuous improvement initiatives
• Strong problem-solving skills and ability to work independently
• Excellent communication and stakeholder management skills

Key Competencies

• Leadership and team development
• Strategic thinking and decision-making
• Technical expertise across IT systems and infrastructure
• Project management
• Process improvement and operational efficiency
• Ability to operate effectively in a fast-paced, production-driven environment

For a confidential conversation about the role please apply for the role or contact Owen Clancy at oclancy@sterlingengineeringeu.com By applying to this job post you agree that Sterling Engineering may process your personal data for recruitment purpose